Refund and Cancellation Policy
Granny Tales sells digital audio that is available immediately after purchase. This draft sets out the intended approach.
Change of mind
Change-of-mind refunds are generally unavailable once paid digital access has begun, except where required by applicable law.
When to contact us
Please contact support about a duplicate charge, access that does not work, or faulty or missing content. Support: [to be supplied].
Immediate access and withdrawal rights
Where the law requires it, you will be asked to agree separately, with an unticked box, that delivery begins immediately and that doing so may affect a statutory withdrawal right. Marketing permission is never bundled into that step.
Your statutory rights
Mandatory consumer rights in your country cannot be removed by this policy, and nothing here attempts to do so.
Status
This is a direction for legal review, not a final determination. Jurisdiction and the governing consumer regime are [to be supplied].